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Ticket Information
Contact Name
Department
Email
Customer Company Name
Subject
Description
Product/System
Hybr
Hybr - Billing
Hybr - VConnect
MAS - Billing
MAS - VConnect
WAP - Billing
WAP - VConnect
Status
Open
In Progress
Change Management (Feature Request)
Developer Ticket (Bug in Code)
Escalated to CA Management
Closed
Awaiting for Customer Response
Call Back Requested
Call Scheduled
Sent First Response
On Hold - No Response from the Client
Resolved - Awaiting for Client Confirmation
Internal Ticket
Additional Information
Priority
High
Medium
Low
Due Date
Category Details
LicenseType
Paid License
POC
Trial License
Environment Type
Single Environment
Highly Available
Single with distributed
Product Version
Channel
Phone
Twitter
Facebook
Email
Web
Chat
Forums
Feedback Widget
Word Verification
Attachment(s)
(Up to 20 MB)