Invoices from Usage and Billing Solutionin WAP is not sent to WHMCS portal
If the invoices are generated in
WHMCS portal with zero amount for the previous month, please delete them and
ensure the below steps.
‘CloudAssert.WAP.Billing.AgentService.exe.config’ file located at
‘C:\Program Files\ CloudAssertBilling\
CloudAssert.WAP.Billing.AgentService’ in the machine where the Cloud
Assert Usage and Billing Agent Service is installed.
Ensure the following is
set to true. (The reason for giving the
below setting is to send the invoices directly to the WHMCS portal without
requiring the admins to open each invoices manually and changing the status to
- Navigate to admin portal
Usage and BillingàUSAGEàInvoice tab.
- Drill down to an
- Click Edit button.
- Change the processing
status to ‘ApprovedToProcess’ and click the save button at the bottom.
- If the above changes are
made, please restart the billing agent service
Usually after changing the
processing status to ‘ApprovedToProcess’, the invoice will be sent on or before
the due date set in the WHMCS portal.
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