Invoices from Usage and Billing Solutionin WAP is not sent to WHMCS portal

Invoices from Usage and Billing Solutionin WAP is not sent to WHMCS portal

If the invoices are generated in WHMCS portal with zero amount for the previous month, please delete them and ensure the below steps.


  1. Open ‘CloudAssert.WAP.Billing.AgentService.exe.config’ file located at ‘C:\Program Files\ CloudAssertBilling\ CloudAssert.WAP.Billing.AgentService’ in the machine where the Cloud Assert Usage and Billing Agent Service is installed.

 Ensure the following is set to true. (The reason for giving the below setting is to send the invoices directly to the WHMCS portal without requiring the admins to open each invoices manually and changing the status to ‘ApprovedToProcess’.)


  1. Navigate to admin portal Usage and BillingàUSAGEàInvoice tab.
  2. Drill down to an invoice.
  3. Click Edit button.


  1. Change the processing status to ‘ApprovedToProcess’ and click the save button at the bottom.



  1. If the above changes are made, please restart the billing agent service

Usually after changing the processing status to ‘ApprovedToProcess’, the invoice will be sent on or before the due date set in the WHMCS portal.

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